Build Significant Trust and Credibility with Steady Customer reviews!

96% of Shoppers Read Reviews When They are Making a Purchase

Online customer reviews are a good source of social proof for a business as it directly impacts sales.

33% of consumers upgrade their review if the business responds within a day with a personalized message

The faster you respond to the customers’ review, the more satisfied customers feel like you have at least read it and believe you value input from them.

As high as 20.8%, response rates can improve for small businesses that often reply to reviews

Gain a high level of customer engagement by actively monitoring and responding to reviews. This encourages the other leads more interested to convert as customers.

Astounding Features of a Review Management Tool

Respond to Reviews Instantly with Automated Replies

Manage your online reputation by ensuring consistent and on time responses to customer reviews across various platforms.

Set Alerts While You Receive Negative Reviews

When your business is faced with a negative review, set an alert to ensure you address it carefully.

Evaluate the emotions and opinions

AI review analyzing comes with sentiment analysis process that helps you to gain a deeper understanding of customer emotions and opinions.

Perform Detailed Customer Feedback Analysis

Get detailed information on customer reviews based on their demographics and behavior patterns. It helps to build a personalized marketing strategy

Centralize Reviews from All Various Platforms

Make sure you have responded to all reviews by integrating all review platforms in one dashoard.

Seamlessly Monitor Reviews Across 100+ Platforms 

How can a Review Automation tool help your brand respond at scale?

Data Integration

Integrating Zomato, Swiggy, Google review, and other apps’ review data to Airtable.

AI Generated Response

Airtable will collect the review and AI will generate an automated response based on the review.

System Testing

Conducting thorough testing to ensure the accuracy of data collection, sentiment analysis, and response generation.

FAQ

What is an automated review system?

Automated review system is a process that helps businesses to monitor, manage and respond to customer reviews across various online platforms. Integrated with AI, the review management system automatically gathers customer review data based on sentiment and helps to generate instant responses.

How does review management software transforms social reputation?

With smarter AI algorithms, review management tool helps to build or maintain your online reputation by sorting, analyzing and responding to each customer reviews individually across digital platforms. This process helps businesses to create a positive image through active engagement.

Can review management software integrate with other marketing and CRM software?

You can integrate the review management tool with other marketing and CRM software. For instance, iSQUARE’s review automation tool consolidates all the review data and streamlines the review management process by integrating with a CRM system. This integration is specifically beneficial in improving customer interactions and building brand reputation effectively.

What are the benefits of review management?

Reviews from customers are directly related to the reputation of the business. Effective review management leads to a threefold effect: Positive customer experience helps other consumers have trust in your brand, it automatically improves the reputation of your business.

Why is it important to respond to negative reviews?

Responding to negative reviews creates a positive impression with consumers that they will understand that you value their opinion, if the customer seems satisfied with your response and actions, there are more chances that they would update their review in future.

How do you keep track of reviews?

With an ideal review automation tool, you can have a track of reviews across all platforms, generate detailed review analysis reports, set auto alerts for negative reviews, automate instant and custom AI-generated replies for positive reviews, and so on.

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