PAYMENT TERMS & REFUND POLICY
iSQUARE Business Solution Pvt. Ltd (hereinafter referred to as “iSQUARE”) will apply fees for the Services as determined periodically. You agree to the fees being charged according to the methods, rates, and intervals set by iSQUARE. The company reserves the right to adjust fees at its sole discretion.
Fees are exclusive of applicable taxes, which iSQUARE will charge as required. You are responsible for any changes in taxes during the term of these Terms.
We will issue monthly invoices for the Services provided during each month, available on your dashboard. Any disputes regarding an invoice must be communicated to us within ten (10) days of the invoice date. iSQUARE will make a good faith effort to resolve any valid disputes.
You are responsible for daily reconciliation of all processed transactions. Any discrepancies must be reported to iSQUARE within three (3) working days. iSQUARE will not be liable for resolving issues reported after this period.
If fees are deducted upfront before a specific Service is provided, and you deposit applicable taxes under Section 194J of the Income Tax Act, 1961, and provide iSQUARE with Form 16-A, iSQUARE will reimburse you for the taxes paid on a quarterly basis. In other cases, when paying fees, you will withhold applicable taxes as required by law and provide the necessary tax certificates to iSQUARE in a timely manner to enable full credit for the taxes deducted at source.
You must update your GST registration number on the iSQUARE dashboard before an invoice is generated and submit your GST certificate as part of KYC. iSQUARE will issue a GST tax invoice and report transactions in the GST returns based on your provided information. iSQUARE is not responsible for any errors or misrepresentations in your GST details. Any liabilities imposed on iSQUARE by GST authorities due to incorrect information provided by you will be recovered from you.
Bonuses are only available if purchases are made through the isquarebs.com website. Bonuses will not be provided for purchases or plans obtained from sub-account holders or agencies.
Refund Policy
You can cancel your subscription at any time by selecting "Unsubscribe" from your customer portal. Please note that we do not issue refunds.
Partial Refunds
In certain cases, we may consider partial refunds based on our discretion, particularly if there are valid concerns related to the number of API transactions. If your request for a partial refund is approved, the credit will be applied to your original payment method within a specified number of days.
Late or Missing Refunds
If you haven’t received your refund, follow these steps:
Check your bank account again.
Contact your credit card company, as processing times may vary.
Reach out to your bank, as there might be a delay in posting the refund.
If you’ve completed these steps and still haven’t received your refund, please reach out to us at info@isquarebs.com for assistance.
